ZIVO Wallet Support
ZIVO Wallet is in a limited beta. Card top-ups are processed securely through Authorize.net. Your wallet updates only after signed provider confirmation. Review data must not contain production customer information.
For sign-in, wallet, payment, payout, or account-status help, email support@hizivo.com.
Include
Your account email, what you were trying to do, the approximate time, and any visible error message. For payment questions, include the transaction reference shown in the transaction detail.
Never send your password, full card number, security code, or private keys. We will never ask for them.
Top-up still pending?
Your top-up is awaiting confirmation from the payment provider. Confirmation may take several minutes. Do not submit another top-up until its status is updated. Check the Top-up status page for the latest status — a pending top-up may not appear in Activity until it is confirmed — or contact support with the transaction reference from that page.
Waiting on a payout?
Merchant and driver payout requests are reviewed before completion. While a request is in review, the amount shows as On hold in your wallet — it is still your money. If a request is returned, the reason appears in your payout history and the money goes back to your available balance.
Refunds
Refund requests are reviewed by the support team during the beta. Approval is not guaranteed. To submit one, open the transaction in Activity, copy its reference, and email support.
Frozen wallet
If your wallet is frozen, money movement is paused for review. Contact support for the reason and next steps.
Privacy and account requests
For privacy questions or account-closure requests, email support@hizivo.com from your account email. Retention and deletion rules are being finalized before public launch — see the Beta Privacy Notice.